Made to order
All items are custom-made, to your specification, once you place your order. Due to the nature of customisation, it is not possible for us to accept any returns. Please get in touch before placing an order if you have any queries on colour or sizing. Once your order is placed, it may not be possible to alter your specification. Orders are likely to be fulfilled within 10 days, although please allow up to 4 weeks for your order to be knitted, ready for dispatch. Shipping times are additional.
Please place Christmas orders by Dec 4th for guaranteed dispatch by Dec 18th 2023.
Shipping
All UK orders are sent 'tracked 24' via Royal Mail. Once you have received your tracking reference, we are not responsible for the arrival of your order.
(Estimated delivery times are between 1-2 working days).
All International orders are sent by DHL. The customer is liable for all import fees charged by their county of residence. We are not responsible for delays caused by items being held at customs. All orders placed will be tracked and recorded. Once you have received your tracking reference, we are not responsible for the arrival of your order.
(Estimated delivery times are between 1-5 working days).